Refund policy
30-Day Money Back Guarantee
Not 100% sure Don’t Be Trashy is the right fit for you? We get it, and that’s why we’re offering a 30-day money-back guarantee! We’re so confident you’ll love our products that we’re happy to refund your purchase if it doesn’t work out.
To get started, just email us at help@dontbetrashy.com.au with your order number and the email you used when placing your order.
Key Info:
- If you’re trying our garbage bags for the first time, we recommend starting with a single pack to see if it’s the perfect fit for your needs before purchasing bundles or larger quantities.
- Refunds are processed once we receive the returned product. You’ll need to cover return postage costs (using a tracked service is recommended to avoid issues). Provide the tracking number to our team, and we’ll issue your refund promptly.
- This guarantee applies only to purchases made directly through our Don’t Be Trashy website and is valid for first-time orders of a single pack or starter bundle. Multipacks and subscriptions are not eligible.
Change of Mind Returns
Changed your mind? No problem, it happens!
Reach out to us at help@dontbetrashy.com.au with your order number and the email used for your order to cancel or start a return.
Details:
- Orders not yet shipped can be canceled for a full refund immediately.
- For shipped orders, you’ll need to return the items to us before we process your refund. Refunds will exclude shipping costs.
- Items must be unopened and returned within 30 days of delivery. Return postage is your responsibility.
- If a parcel is refused at delivery or returned to sender, a $9 handling fee will be deducted from your refund to cover return costs.
Subscription Cancellation
Need to cancel your subscription? We’ve made it simple and stress-free because we believe in flexibility!
Manage your subscription anytime by logging into your account on our website. From there, you can pause, skip, reschedule, or cancel your subscription with just a few clicks. If you’re having trouble, email us at help@dontbetrashy.com.au for assistance.
Note:
- Once a recurring order has been processed and charged, it cannot be canceled or refunded. However, we can cancel any future recurring orders and charges.
Damaged Orders
While we do our best to ensure your order arrives in perfect condition, occasionally, things can go awry. If your order arrives damaged, don’t worry – we’ll make it right!
Email us at help@dontbetrashy.com.au within 7 days of delivery. Be sure to include your order number, the email used for the order, and clear photos of the damage. We’ll send a replacement your way pronto – no hassle, no fuss!
Ordered the Wrong Item?
We all make mistakes – it’s part of being human! If you’ve ordered the wrong item, don’t sweat it. Just email us at help@dontbetrashy.com.au with your order number and the email used for the order.
If your order hasn’t shipped yet:
We’ll adjust it and make sure the correct items are sent your way.
If your order has already shipped:
You’ll need to return the incorrect items before we can send the right ones. Items must be unopened and returned within 30 days of delivery. Return postage is your responsibility.
If we made a mistake with your order:
Email us with your order number and photos of the items you received. We’ll fix it as quickly as possible and get the correct items to you!
